Frequently Asked Questions
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Understanding QuoProd
What is QuoProd?
QuoProd is a platform dedicated to industrial procurement and custom mechanical parts subcontracting based on technical drawings. It centralizes the entire workflow: supplier sourcing, RFQs, quote comparisons, order tracking, and supplier communications.
Who is QuoProd for?
QuoProd is designed for industrial buyers, procurement managers, supply chain specialists, methods engineers, and business leaders who want to streamline their subcontracting management.
What is the difference between QuoProd and an industrial marketplace?
Unlike a traditional marketplace, QuoProd does not act as an intermediary between buyer and subcontractor. The platform facilitates introductions and project management, while commercial relationships remain direct.
Is QuoProd an intermediary between buyers and subcontractors?
No. QuoProd facilitates collaboration but acts as no commercial intermediary. All communications and agreements remain direct and transparent.
In which industrial sectors can I use QuoProd?
QuoProd can be used across all manufacturing sectors: aerospace, automotive, medical, energy, defense, rail, food processing, and many others.
What types of parts or projects can be sourced on QuoProd?
All custom mechanical parts from technical drawings: CNC machining, sheet metal fabrication, boilermaking, grinding, welded assemblies, laser cutting, assembly, and other industrial processes.
Why use QuoProd instead of my existing supplier network?
QuoProd does not replace your supplier network: it enhances it. You can keep working with your trusted partners while centralizing RFQs, documents, and discussions. In short, subcontracting becomes faster without back-and-forth emails, calls, or messy Excel sheets.
Does QuoProd take a commission on orders?
No. QuoProd operates on a subscription model and takes zero commission on transactions between users.
Where is QuoProd based?
QuoProd is a French company headquartered in Cergy, Γle-de-France.
Industrial Buyers FAQ
How to get a quote?
Log into your QuoProd account and click 'Create a project'. Upload your technical drawings and documents, define your specifications (lead times, quantities, certifications, specific constraints...), and launch your RFQ. In just a few minutes, your project is ready for selected subcontractors.
What documents can I attach to my request?
You can attach any relevant documents: 2D drawings, 3D CAD models, specifications, quality requirements, photos, and sketches. The more complete your file, the more accurate and competitive the quotes will be.
What file formats are accepted?
QuoProd accepts major industrial file formats, including STEP (.step), STL (.stl), DXF (.dxf), PDF, JPG, PNG, and ZIP. You can easily share your technical files without conversion.
Can I upload both 2D and 3D files?
Yes. You can upload both 2D blueprints and 3D CAD files to provide suppliers with all necessary information to analyze your project.
Can I specify quality requirements or certifications?
Absolutely. When creating your project, you can specify required certifications (ISO 9001, EN 9100, etc.), standards, and any special project requirements.
Can I choose which subcontractors are consulted?
Yes, you stay in total control. You can select specific companies, consult your usual supplier panel, or leverage QuoProd's automated matching to identify qualified new suppliers.
Note: Suppliers consulted directly can reply free of charge.
Note: Suppliers consulted directly can reply free of charge.
Can I invite my current suppliers to QuoProd?
Yes. You can invite your existing suppliers to centralize all consultations, chats, and project tracking on a single platform, without altering your workflow.
Note: Suppliers consulted directly can reply free of charge.
Note: Suppliers consulted directly can reply free of charge.
How to quickly find a qualified subcontractor?
QuoProd helps you quickly discover matching suppliers using smart matching algorithms that account for equipment, machining capabilities, certifications, and manufacturing specialties.
How many quotes can I receive?
There is no limit. The number of quotes depends on consulted suppliers and their capacity. You are free to solicit as many suppliers as needed.
Can I compare multiple quotes on the platform?
Yes. QuoProd provides a dynamic comparison table allowing you to evaluate received bids side-by-side and make faster decisions.
How can I track project progress?
In the 'My Projects' tab, you can view all consultations, bids, purchase orders, and messages in one organized overview.
Can I communicate directly with subcontractors?
Yes. Integrated messaging enables real-time direct chats with consulted companies to ask questions and share clarifications seamlessly.
Can I build a favorite subcontractors list?
Yes. You can organize your preferred suppliers into custom panels and access them easily for future RFQs.
Can I view the history of past consultations and orders?
Yes. All consultations, quotes, orders, and chats are archived securely in your account for full traceability.
What happens if no quote suits my needs?
You can expand your consultation to additional subcontractors or contact our team for assistance in identifying suitable partners.
Can I edit or cancel a quote request?
Yes. While a consultation is active, you can modify or cancel it directly from your dashboard. Consulted suppliers are automatically notified.
Can I manage multiple projects simultaneously?
Yes. QuoProd is engineered for parallel project management, keeping all RFQs and orders clearly structured.
Can I add multiple team members to my account?
Multi-user team management is currently in active development and will be available very soon! π
Subcontractors FAQ
How do I create my company profile?
From your QuoProd dashboard, go to 'Company Profile' and fill in your company information. It takes only a few minutes to showcase your capabilities to industrial buyers.
What information should I include on my profile?
We recommend detailing as much as possible: company introduction, manufacturing processes, certifications, industries served, machine fleet, contact details, and past project references.
How can I improve my visibility to buyers?
A detailed profile dramatically increases your matching score. Make sure to specify all your machine capabilities, tolerances, certifications, and areas of expertise.
Can I showcase past achievements and references?
Yes. You can highlight past parts, workshop photos, and customer references to demonstrate your technical know-how.
How do I receive quote requests?
You can be consulted directly by buyers or browse open RFQs matching your equipment in the 'Search Projects' section.
How do I know if a project matches my capabilities?
Each RFQ includes detailed specifications and downloadable technical files so you can quickly evaluate feasibility and workshop capacity.
Can I choose which projects to quote?
Yes. You have total freedom to respond only to RFQs that interest you and fit your workload.
How do I submit a quote on QuoProd?
From the RFQ page, click 'Send a quote', enter your pricing and lead times, attach any relevant documents, and submit directly to the buyer.
Can I communicate directly with the buyer?
Yes. Integrated messaging lets you converse directly with the buyer to clarify technical requirements or request revisions.
Can I track my quote history and won projects?
Yes. All submitted quotes, won projects, and buyer exchanges remain accessible in your dedicated dashboard.
Is my profile visible with a free account?
Yes. Your company remains visible in the QuoProd directory, allowing industrial buyers to discover your capabilities.
How do buyers find my company?
Buyers can find you through directory searches, smart matching recommendations, or via organic search engine indexing of your public profile.
Can I highlight my quality certifications?
Yes. Your certifications are prominently displayed on your company profile to inspire buyer confidence.
Can I manage multiple team users for my company?
Multi-user account management is coming soon! π
What happens if I exceed my quote response quota?
Depending on your plan, you can purchase additional response credits or upgrade your plan. Requests received directly from buyers are always free to answer.
Security and Confidentiality
Are my drawings and technical documents secure?
Yes. Data security and confidentiality are top priorities at QuoProd. Your files are hosted on secure European cloud infrastructure and accessible strictly to authorized participants.
Where is data hosted?
Data is hosted on ISO 27001-certified European servers adhering strictly to European data protection regulations.
Is QuoProd GDPR compliant?
Yes. QuoProd strictly complies with the General Data Protection Regulation (GDPR) to ensure personal and industrial data protection.
Who can access my technical documents?
You maintain total control over file access depending on your project privacy level:
β’ Public project: Selected subcontractors can view files.
β’ Private project: Only expressly invited suppliers can access files.
β’ Confidential project: Files are locked until an NDA is electronically signed and validated.
β’ Public project: Selected subcontractors can view files.
β’ Private project: Only expressly invited suppliers can access files.
β’ Confidential project: Files are locked until an NDA is electronically signed and validated.
Can I require an NDA before sharing drawings?
Yes. During project creation, enable 'Confidential project' to mandate an electronic NDA signature before files can be accessed.
What is an NDA and how does it work on QuoProd?
A Non-Disclosure Agreement (NDA) protects sensitive intellectual property. On QuoProd, participating suppliers must sign the NDA electronically before viewing blueprints.
Can I use my own custom NDA template?
Yes. If your company uses a proprietary NDA template, you can upload it directly to your project.
Are messages between buyers and suppliers confidential?
Yes. Messages sent through the QuoProd platform are encrypted and strictly accessible only to participating project members.
Does QuoProd resell my data?
No. QuoProd never sells, rents, or commercializes any user or technical data.
Can I delete my account and data?
Yes. You can request full deletion of your account and associated data at any time in compliance with regulations.
Pricing and Subscriptions
What plans are available for buyers?
Great news: QuoProd is currently 100% free for industrial buyers.
What plans are available for subcontractors?
QuoProd offers several transparent subscription tiers for subcontractors, tailored to their desired visibility and quoting volume.
Is there a free trial period?
We currently do not offer a free trial, but our team is delighted to provide a live personalized demonstration to answer all your questions.
Can I upgrade or change my plan anytime?
Yes. You can adapt or upgrade your subscription plan anytime as your business requirements evolve.
Can I cancel my subscription at any time?
Yes. You can cancel your subscription at any time; termination takes effect at the end of the current billing cycle.
How is billing handled?
Billing and recurring payments are securely handled through Stripe, one of the world's most trusted payment processors.
Are there any hidden fees?
No. At QuoProd, pricing is completely transparent with no hidden costs.
Does QuoProd take a commission on transactions?
No. Unlike traditional brokers or marketplaces, QuoProd charges zero commission on orders placed between buyers and subcontractors.
Can I add additional team members?
Multi-user team management is in progress and will launch shortly. π
Orders and Collaboration
How do I choose a subcontractor after receiving quotes?
Once bids are received, compare them side-by-side on your project dashboard and select the proposal meeting your requirements for price, lead time, and quality.
How do I place an order?
Once your choice is made, confirm the accepted quote directly from your project space to initiate the order.
Is the order processed through QuoProd?
Yes. QuoProd centralizes project milestones and documentation to facilitate seamless order tracking between parties.
Who invoices the manufacturing service?
Invoicing is issued directly by the selected subcontractor. QuoProd does not intervene in commercial payments.
Who is responsible for part manufacturing?
The selected subcontractor remains solely responsible for manufacturing, quality standards, and compliance of delivered parts.
Can I track order fulfillment status?
Yes. You can track order milestones directly inside your QuoProd dashboard.
What happens in case of a dispute with a subcontractor?
We recommend discussing directly with the supplier first to find an amicable solution. QuoProd does not intervene in contractual disputes between parties.
Can I work with a subcontractor discovered on QuoProd outside the platform?
Yes, you are free to do so. However, you will lose access to centralized tracking, file archiving, and messaging tools provided by the platform.
Can I access project files and chats after project completion?
Yes. All exchanged messages, blueprints, and documents remain securely accessible in your historical records.
Support and Guidance
How do I contact the QuoProd team?
You can reach out anytime through our contact form or book a call directly with a QuoProd advisor.
What are support response times?
Our team is available Monday through Friday from 8:00 AM to 5:00 PM CET and strives to respond promptly to all requests.
Do you offer a live demonstration of the platform?
Yes. We provide 1-on-1 personalized demos to walk you through the platform and answer all questions.
Are there tutorials or user guides available?
Yes. Comprehensive guides, help articles, and tutorials are available directly in your user dashboard.
Can I receive onboarding support for my first RFQs?
Absolutely. Our customer success team is here to assist you during onboarding and your first project consultations.
How do I report a technical issue?
If you encounter any technical glitch, reach out via our contact form and our engineering team will resolve it quickly.
How can I suggest a new feature?
Your feedback is invaluable. We actively listen to user needs. Feel free to submit your ideas via our contact page.
I didn't find the answer to my question
No problem! Our team is here to help. Contact us directly or book a meeting with a QuoProd specialist: we'll be delighted to assist you.